Advice for you or your loved one

A disappearance should be reported immediately if the person is felt to be at risk or unsafe.
If you think that someone you know is missing, the police should be your first point of contact.
You can contact them on 101 or visit your local police station. If the missing person is a child, or you think that they are at serious risk of harm, call 999.


Telephone: 116 123 (24 hours a day, free to call)

Provides confidential, non-judgemental emotional support for people experiencing feelings of distress or despair, including those that could lead to suicide. You can phone, email, write a letter or in most cases talk to someone face to face.


Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Text: 85258


Telephone: 0800 1111

ChildLine is a private and confidential service for children and young people up to the age of nineteen. You can contact a ChildLine counsellor for free about anything – no problem is too big or too small.

Supporting someone in a crisis

If the person seems really unwell, and you are worried about their safety, you should encourage them to seek help.

How to support someone in crisis

‘The Herbert Protocol’ – Merseyside Police introduce The Herbert Protocol for missing or vulnerable people

The Herbert Protocol is just that; by family members or carers joining the Protocol, the Police would gain access to important information as soon as possible, helping to speed up and simplify the response, ensuring that the right information is readily available so that the search can be targeted appropriately and effectively for those vulnerable, missing people of Merseyside.

contact us

email us or contact us on social media

Charity Details

Registered Charity Number: 1166213

Emergency Services Training Centre

2 East Street



CH41 1BY

Find us on Social Media